We value
your privacy

Privacy Policy

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

 

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) 1 lit. f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

Third-party hosting services
Within the framework of processing on our behalf, third party providers provide us with hosting and presentation services for our websites. We use the following service providers for hosting the respective website:

https://wpmudev.com/contact/ : Incsub LLC, PO Box 548 #88100, Birmingham AL 35201, United States.

If a service provider is based in the USA, it is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further, we have agreed the application of EU standard data protection clauses with other service providers based in a country outside the EU or the EEA in order to provide suitable guarantees pursuant to art. 46 para. 2 lit. c GDPR.

All data collected in the context of the use of these web pages or in forms provided for the purposes as described below are processed on the servers of the respective service provider. Processing on other servers only takes place as described within this privacy statement.

We collect personal data that you voluntarily submit to us when you place an order or when you contact (e.g. via contact form or e-mail). Mandatory fields are marked as such, because we absolutely need those data to process the contract or to process your contact request and you would otherwise not be able to send the order or the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit. b) GDPR. Insofar as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.

Registration for Trusted Shops buyer protection
When subscribing for Trusted Shops buyer protection, we need your e-mail address, the total purchase price, the selected payment method, purchase order number, your customer number (if you have one) and the name of the online shop from which you ordered the product.

Your data will be used within the scope of contract processing in accordance with art. 6 para. 1 sentence 1 lit. b GDPR for the purpose of providing the Trusted Shops buyer protection to you.

Only in the event of a claim under the buyer protection we require additional information and personal data from you to review and process your claim for reimbursement. When registering a refund claim, your name, address, telephone number and bank account will be charged for the refund.

With the buyer protection you also get access to the Trusted Shops customer login (My Trusted Shops). In the Trusted Shops customer login you can see your active and concluded buyer protection contracts, submit refund applications and submit or change ratings for your orders. Your e-mail address serves as identification and user name for access to My Trusted Shops. You have the possibility to personalize your membership account by voluntarily entering further personal data such as your name, place of residence and/or a profile picture in the Trusted Shops customer login or when submitting a rating.

Your submitted ratings can then be displayed with these additional details, although some details to protect your privacy are always only displayed in abridged form. Similarly, a summary of all assessments submitted can then be publicly retrieved. Your email address will not be publicly displayed. You can change or remove your personal data at any time in My Trusted Shops. You can also deactivate the public display of your profile there.

After complete processing of the contract or deactivation of your customer account, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. You can deactivate your customer account at any time and either by sending a message to the contact option described below or using the function provided for this purpose in the customer account.

Submitting a rating
If you submit a rating via the Trusted Shops evaluation system, we and the evaluated company require your e-mail address within the framework of our user contract in accordance with art. 6 para. 1 sentence 1 lit. b GDPR in order to ensure the validity and trustworthiness of the evaluation and to contact you in case of well-founded complaints and for verification of your submited rating. The e-mail address together with the order number and the evaluation submitted will be stored and submitted to the evaluated company for these purposes.

When you submit a product review, the URL of the product and the product image, the product name, the product SKU, GTIN and MPN, and the manufacturer are also saved.

In order to make the rating system secure, to prevent incorrect or falsified ratings and to ensure proper operation of the rating system, we also collect your IP address when you submit a rating. This serves to safeguard our legitimate interests in the prevention of misuse and the protection of our systems that are overriding in the process of balancing of interests in accordance with art. 6 para. 1 sentence 1 lit. f GDPR. The IP address is stored for a maximum of 7 days for the evaluation and then deleted.

We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b) GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

E-mail advertising if you subscribe to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose.

The newsletter is sent on our behalf by service providers to whom we pass on your e-mail address for this purpose.

If the newsletter is sent via a service provider based in the USA, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

E-mail advertising without registration for the newsletter and your right of objection
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products, such as those already purchased, from our range by e-mail in accordance with Section 7 (3) UWG. This serves to safeguard our legitimate interests in an advertising approach to our customers that are overriding in the process of balancing of interests in accordance with art. 6 para. 1 sentence 1 lit. f GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your e-mail address for this purpose.

If the newsletter is sent via a service provider based in the USA, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail.

Postal advertising and your right to opt out
Unless you have not opted-out or you are a consumer who consumer has his habitual residence in Spain, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests.

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order. This serves the protection of our legitimate interests in the optimal marketing of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Please note that disabling cookies may limit your access to some features of our website.

Using of Google (Universal) Analytics for web analytics
For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.
Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate < href=”//www.privacyshield.gov/list”>here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

Use of the social plugins from Facebook, Google, Instagram, TikTok. On our website social buttons are used by social networks.

In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plug-ins, but only by using an HTML link. This integration ensures that no connection to the servers of the provider of the respective social network is established when a page of our website containing such buttons is called up.

Click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider, on which you can (if necessary, after entering your login data) e.g. press the Like or Share button. The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as the possibility of contact and your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the providers.

http://www.facebook.com/policy.php
http://www.google.com/intl/en/+/policy/+1button.html
https://help.instagram.com/155833707900388
https://www.tiktok.com/legal/privacy-policy?lang=en#privacy-eea

Youtube Video Plugins
This website integrates content via the video platform service Youtube. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal presentation of our offer that are overriding in the process of balancing of interests.

Youtube is operated by Google LLC (www.google.com). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

For videos from Youtube, which are integrated on our site, the extended data protection setting is activated. This means that no information from website visitors is collected and stored on YouTube unless they play the video. The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of Google http://www.google.com/intl/en/+/policy/+1button.html.“.

 

Our presences on social networks and platforms serve a better, active communication with our customers and interested parties. We inform there about our products and current special offers.
When you visit our websites in social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behavior and the interests of the users are stored in these cookies.

This serves in accordance with Art. 6 para. 1 lit. f. GDPR to protect our legitimate interests, which outweigh our interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective Social-Media platform operators for a consent (agreement) into the data processing, e.g. with the help of a checkbox, is the legal basis of the data processing art. 6 exp. 1 lit. a GDPR.

If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed at https://www.privacyshield.gov/list
For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers’ data protection information linked below. If you still need help, you can contact us.

Facebook: https://www.facebook.com/about/privacy/
Google/ YouTube: https://policies.google.com/privacy
Instagram: http://instagram.com/about/legal/privacy/
LinkedIn: https://www.linkedin.com/legal/privacy-policy
https://www.tiktok.com/legal/privacy-policy?lang=en#privacy-eea

 

Rating reminder by Trusted Shops
If, when or after placing your order, you have given us your express consent to doing so according to Art. 6 (1) 1 lit. a) GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder.

You may revoke your consent at any time by sending a message to the contact option specified below or directly to refurbkicks.

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.

As a data subject, you have the following rights:

  • in accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent described therein;
  • in accordance with art. 16 GDPR, you have the right to demand the immediate correction of incorrect or complete personal data stored by us;
  • in accordance with art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing
  • to exercise freedom of expression and information;
  • for the fulfilment of a legal obligation;
  • for reasons of public interest; or
  • for asserting, exercising or defending legal claims is required;
  • in accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
  • the correctness of the data is denied by you;
  • the processing is unlawful, but you refuse to delete it;
  • we no longer need the data, but you do need it to assert, exercise or defend legal claims, or
  • you have lodged an objection to the processing pursuant to art. 21 GDPR;
  • In accordance with art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible;

the right to complain to a supervisory authority pursuant to art. 77 GDPR. You can also contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction of the processing or deletion of data or revocation of any consent given or objection to a specific use of data, please contact our company data protection officer.

Data Protection Officer
Lovense Kanaaldijk 45-4
5013 BJ Tilburg
The Netherlands
info@refurbkicks.com

 

 

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.

Right to object
If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.